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#
# This workflow demonstrates using multiple agents to provide automated
# troubleshooting steps to resolve common issues with escalation options.
#
# Example input:
# My PC keeps rebooting and I can't use it.
#
kind: Workflow
trigger:
kind: OnConversationStart
id: workflow_demo
actions:
# Interact with user until the issue has been resolved or
# a determination is made that a ticket is required.
- kind: InvokeAzureAgent
id: service_agent
conversationId: =System.ConversationId
agent:
name: SelfServiceAgent
input:
externalLoop:
when: |-
=Not(Local.ServiceParameters.IsResolved)
And
Not(Local.ServiceParameters.NeedsTicket)
output:
responseObject: Local.ServiceParameters
# All done if issue is resolved.
- kind: ConditionGroup
id: check_if_resolved
conditions:
- condition: =Local.ServiceParameters.IsResolved
id: test_if_resolved
actions:
- kind: GotoAction
id: end_when_resolved
actionId: all_done
# Create the ticket.
- kind: InvokeAzureAgent
id: ticket_agent
agent:
name: TicketingAgent
input:
arguments:
IssueDescription: =Local.ServiceParameters.IssueDescription
AttemptedResolutionSteps: =Local.ServiceParameters.AttemptedResolutionSteps
output:
responseObject: Local.TicketParameters
# Capture the attempted resolution steps.
- kind: SetVariable
id: capture_attempted_resolution
variable: Local.ResolutionSteps
value: =Local.ServiceParameters.AttemptedResolutionSteps
# Notify user of ticket identifier.
- kind: SendActivity
id: log_ticket
activity: "Created ticket #{Local.TicketParameters.TicketId}"
# Determine which team for which route the ticket.
- kind: InvokeAzureAgent
id: routing_agent
agent:
name: TicketRoutingAgent
input:
messages: =UserMessage(Local.ServiceParameters.IssueDescription)
output:
responseObject: Local.RoutingParameters
# Notify user of routing decision.
- kind: SendActivity
id: log_route
activity: Routing to {Local.RoutingParameters.TeamName}
- kind: ConditionGroup
id: check_routing
conditions:
- condition: =Local.RoutingParameters.TeamName = "Windows Support"
id: route_to_support
actions:
# Invoke the support agent to attempt to resolve the issue.
- kind: CreateConversation
id: conversation_support
conversationId: Local.SupportConversationId
- kind: InvokeAzureAgent
id: support_agent
conversationId: =Local.SupportConversationId
agent:
name: WindowsSupportAgent
input:
arguments:
IssueDescription: =Local.ServiceParameters.IssueDescription
AttemptedResolutionSteps: =Local.ServiceParameters.AttemptedResolutionSteps
externalLoop:
when: |-
=Not(Local.SupportParameters.IsResolved)
And
Not(Local.SupportParameters.NeedsEscalation)
output:
autoSend: true
responseObject: Local.SupportParameters
# Capture the attempted resolution steps.
- kind: SetVariable
id: capture_support_resolution
variable: Local.ResolutionSteps
value: =Local.SupportParameters.ResolutionSummary
# Check if the issue was resolved by support.
- kind: ConditionGroup
id: check_resolved
conditions:
# Resolve ticket
- condition: =Local.SupportParameters.IsResolved
id: handle_if_resolved
actions:
- kind: InvokeAzureAgent
id: resolution_agent
agent:
name: TicketResolutionAgent
input:
arguments:
TicketId: =Local.TicketParameters.TicketId
ResolutionSummary: =Local.SupportParameters.ResolutionSummary
- kind: GotoAction
id: end_when_solved
actionId: all_done
# Escalate the ticket by sending an email notification.
- kind: CreateConversation
id: conversation_escalate
conversationId: Local.EscalationConversationId
- kind: InvokeAzureAgent
id: escalate_agent
conversationId: =Local.EscalationConversationId
agent:
name: TicketEscalationAgent
input:
arguments:
TicketId: =Local.TicketParameters.TicketId
IssueDescription: =Local.ServiceParameters.IssueDescription
ResolutionSummary: =Local.ResolutionSteps
externalLoop:
when: =Not(Local.EscalationParameters.IsComplete)
output:
autoSend: true
responseObject: Local.EscalationParameters
# All done
- kind: EndWorkflow
id: all_done

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#
# This workflow coordinates multiple agents in order to address complex user requests
# according to the "Magentic" orchestration pattern introduced by AutoGen.
#
# For this workflow, several agents used, each with specific roles.
#
# The following agents are responsible for overseeing and coordinating the workflow:
# - Research Agent: Analyze the current task and correlate relevant facts.
# - Planner Agent: Analyze the current task and devise an overall plan.
# - Manager Agent: Evaluates status and delegate tasks to other agents.
# - Summary Agent: Evaluates status and delegate tasks to other agents.
#
# The following agents have capabilities that are utilized to address the input task:
# - Knowledge Agent: Performs generic web searches.
# - Coder Agent: Able to write and execute code.
# - Weather Agent: Provides weather information.
#
kind: Workflow
trigger:
kind: OnConversationStart
id: workflow_demo
actions:
- kind: SetVariable
id: setVariable_aASlmF
displayName: List all available agents for this orchestrator
variable: Local.AvailableAgents
value: |-
=[
{
name: "WeatherAgent",
description: "Able to retrieve weather information"
},
{
name: "CoderAgent",
description: "Able to write and execute Python code"
},
{
name: "KnowledgeAgent",
description: "Able to perform generic websearches"
}
]
- kind: SetVariable
id: setVariable_V6yEbo
displayName: Get a summary of all the agents for use in prompts
variable: Local.TeamDescription
value: "=Concat(ForAll(Local.AvailableAgents, $\"- \" & name & $\": \" & description), Value, \"\n\")"
- kind: SetVariable
id: setVariable_NZ2u0l
displayName: Set Task
variable: Local.InputTask
value: =System.LastMessage.Text
- kind: SetVariable
id: setVariable_10u2ZN
displayName: Set Task
variable: Local.SeedTask
value: =UserMessage(Local.InputTask)
- kind: SendActivity
id: sendActivity_yFsbRy
activity: Analyzing facts...
- kind: CreateConversation
id: conversation_1a2b3c
conversationId: Local.StatusConversationId
- kind: CreateConversation
id: conversation_1x2y3z
conversationId: Local.TaskConversationId
- kind: InvokeAzureAgent
id: question_UDoMUw
displayName: Get Facts
conversationId: =Local.StatusConversationId
agent:
name: ResearchAgent
output:
messages: Local.TaskFacts
input:
messages: =UserMessage(Local.InputTask)
- kind: SendActivity
id: sendActivity_yFsbRz
activity: Creating a plan...
- kind: InvokeAzureAgent
id: question_DsBaJU
displayName: Create a Plan
conversationId: =Local.StatusConversationId
agent:
name: PlannerAgent
input:
arguments:
team: =Local.TeamDescription
output:
messages: Local.Plan
- kind: SetTextVariable
id: setVariable_Kk2LDL
displayName: Define instructions
variable: Local.TaskInstructions
value: |-
# TASK
Address the following user request:
{Local.InputTask}
# TEAM
Use the following team to answer this request:
{Local.TeamDescription}
# FACTS
Consider this initial fact sheet:
{MessageText(Local.TaskFacts)}
# PLAN
Here is the plan to follow as best as possible:
{MessageText(Local.Plan)}
- kind: SendActivity
id: sendActivity_bwNZiM
activity: {Local.TaskInstructions}
- kind: InvokeAzureAgent
id: question_o3BQkf
displayName: Progress Ledger Prompt
conversationId: =Local.StatusConversationId
agent:
name: ManagerAgent
input:
messages: =UserMessage(Local.AgentResponseText)
output:
responseObject: Local.ProgressLedger
- kind: ConditionGroup
id: conditionGroup_mVIecC
conditions:
- id: conditionItem_fj432c
condition: =Local.ProgressLedger.is_request_satisfied.answer
displayName: If Done
actions:
- kind: SendActivity
id: sendActivity_kdl3mC
activity: Completed! {Local.ProgressLedger.is_request_satisfied.reason}
- kind: InvokeAzureAgent
id: question_Ke3l1d
displayName: Generate Response
conversationId: =Local.TaskConversationId
agent:
name: SummaryAgent
output:
autoSend: true
messages: Local.FinalResponse
- kind: EndConversation
id: end_SVoNSV
- id: conditionItem_yiqund
condition: =Local.ProgressLedger.is_in_loop.answer || Not(Local.ProgressLedger.is_progress_being_made.answer)
displayName: If Stalling
actions:
- kind: SetVariable
id: setVariable_H5lXdD
displayName: Increase stall count
variable: Local.StallCount
value: =Local.StallCount + 1
- kind: ConditionGroup
id: conditionGroup_vBTQd3
conditions:
- id: conditionItem_fpaNL9
condition: =Local.ProgressLedger.is_in_loop.answer
displayName: Is Loop
actions:
- kind: SendActivity
id: sendActivity_fpaNL9
activity: {Local.ProgressLedger.is_in_loop.reason}
- id: conditionItem_NnqvXh
condition: =Not(Local.ProgressLedger.is_progress_being_made.answer)
displayName: Is No Progress
actions:
- kind: SendActivity
id: sendActivity_NnqvXh
activity: {Local.ProgressLedger.is_progress_being_made.reason}
- kind: ConditionGroup
id: conditionGroup_xzNrdM
conditions:
- id: conditionItem_NlQTBv
condition: =Local.StallCount > 2
displayName: Stall Count Exceeded
actions:
- kind: SendActivity
id: sendActivity_H5lXdD
activity: Unable to make sufficient progress...
- kind: ConditionGroup
id: conditionGroup_4s1Z27
conditions:
- id: conditionItem_EXAlhZ
condition: =Local.RestartCount > 2
actions:
- kind: SendActivity
id: sendActivity_xKxFUU
activity: Stopping after attempting {Local.RestartCount} restarts...
- kind: EndConversation
id: end_GHVrFh
- kind: SendActivity
id: sendActivity_cwNZiM
activity: Re-analyzing facts...
- kind: InvokeAzureAgent
id: question_wFJ123
displayName: Get New Facts Prompt
conversationId: =Local.StatusConversationId
agent:
name: ResearchAgent
output:
messages: Local.TaskFacts
input:
messages: |-
=UserMessage(
"It's clear we aren't making as much progress as we would like, but we may have learned something new.
Please rewrite the following fact sheet, updating it to include anything new we have learned that may be helpful.
Example edits can include (but are not limited to) adding new guesses, moving educated guesses to verified facts if appropriate, etc.
Updates may be made to any section of the fact sheet, and more than one section of the fact sheet can be edited.
This is an especially good time to update educated guesses, so please at least add or update one educated guess or hunch, and explain your reasoning.
Here is the old fact sheet:
{MessageText(Local.TaskFacts)}"
- kind: SendActivity
id: sendActivity_dsBaJU
activity: Re-analyzing plan...
- kind: InvokeAzureAgent
id: question_uEJ456
displayName: Create new Plan Prompt
conversationId: =Local.StatusConversationId
agent:
name: PlannerAgent
output:
messages: Local.Plan
input:
messages: |-
=UserMessage(
"Please briefly explain what went wrong on this last run (the root cause of the failure),
and then come up with a new plan that takes steps and/or includes hints to overcome prior challenges and especially avoids repeating the same mistakes.
As before, the new plan should be concise, be expressed in bullet-point form, and consider the following team composition
(do not involve any other outside people since we cannot contact anyone else):
{Local.TeamDescription}")
- kind: SetTextVariable
id: setVariable_jW7tmM
displayName: Set Plan as Context
variable: Local.TaskInstructions
value: |-
# TASK
Address the following user request:
{Local.InputTask}
# TEAM
Use the following team to answer this request:
{Local.TeamDescription}
# FACTS
Consider this initial fact sheet:
{MessageText(Local.TaskFacts)}
# PLAN
Here is the plan to follow as best as possible:
{MessageText(Local.Plan)}
- kind: SetVariable
id: setVariable_6J2snP
displayName: Reset Stall count
variable: Local.StallCount
value: 0
- kind: SetVariable
id: setVariable_S6HCgh
displayName: Increase Restart count
variable: Local.RestartCount
value: =Local.RestartCount + 1
- kind: GotoAction
id: goto_LzfJ8u
actionId: question_o3BQkf
elseActions:
- kind: SendActivity
id: sendActivity_L7ooQO
activity: |-
({Local.ProgressLedger.next_speaker.reason})
{Local.ProgressLedger.next_speaker.answer} - {Local.ProgressLedger.instruction_or_question.answer}
- kind: SetVariable
id: setVariable_nxN1mE
variable: Local.NextSpeaker
value: =Search(Local.AvailableAgents, Local.ProgressLedger.next_speaker.answer, name)
- kind: ConditionGroup
id: conditionGroup_QFPiF5
conditions:
- id: conditionItem_GmigcU
condition: =CountRows(Local.NextSpeaker) = 1
displayName: If next Agent tool Exists
actions:
- kind: SetVariable
id: setVariable_L7ooQO
variable: Local.StallCount
value: 0
- kind: InvokeAzureAgent
id: question_orsBf06
displayName: Progress Ledger Prompt
conversationId: =Local.TaskConversationId
agent:
name: =First(Local.NextSpeaker).name
output:
autoSend: true
messages: Local.AgentResponse
input:
messages: =UserMessage(Local.ProgressLedger.instruction_or_question.answer)
- kind: SetVariable
id: setVariable_XzNrdM
variable: Local.AgentResponseText
value: =MessageText(Local.AgentResponse)
- kind: ResetVariable
id: setVariable_8eIx2A
displayName: Clear seed task
variable: Local.SeedTask
elseActions:
- kind: SendActivity
id: sendActivity_BhcsI7
activity: Unable to choose next agent...
- kind: SetVariable
id: setVariable_BhcsI7
displayName: Increase stall count
variable: Local.StallCount
value: =Local.StallCount + 1
- kind: GotoAction
id: goto_76Hne8
actionId: question_o3BQkf

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#
# This workflow demonstrates sequential agent interaction to develop product marketing copy.
#
# Example input:
# An eco-friendly stainless steel water bottle that keeps drinks cold for 24 hours.
#
kind: Workflow
trigger:
kind: OnConversationStart
id: workflow_demo
actions:
- kind: InvokeAzureAgent
id: invoke_analyst
conversationId: =System.ConversationId
agent:
name: AnalystAgent
- kind: InvokeAzureAgent
id: invoke_writer
conversationId: =System.ConversationId
agent:
name: WriterAgent
- kind: InvokeAzureAgent
id: invoke_editor
conversationId: =System.ConversationId
agent:
name: EditorAgent

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#
# This workflow demonstrates conversation between two agents: a student and a teacher.
# The student attempts to solve the input problem and the teacher provides guidance.
#
# Example input:
# How would you compute the value of PI?
#
kind: Workflow
trigger:
kind: OnConversationStart
id: workflow_demo
actions:
- kind: InvokeAzureAgent
id: question_student
conversationId: =System.ConversationId
agent:
name: StudentAgent
- kind: InvokeAzureAgent
id: question_teacher
conversationId: =System.ConversationId
agent:
name: TeacherAgent
output:
messages: Local.TeacherResponse
- kind: SetVariable
id: set_count_increment
variable: Local.TurnCount
value: =Local.TurnCount + 1
- kind: ConditionGroup
id: check_completion
conditions:
- condition: =!IsBlank(Find("CONGRATULATIONS", Upper(MessageText(Local.TeacherResponse))))
id: check_turn_done
actions:
- kind: SendActivity
id: sendActivity_done
activity: GOLD STAR!
- condition: =Local.TurnCount < 4
id: check_turn_count
actions:
- kind: GotoAction
id: goto_student_agent
actionId: question_student
elseActions:
- kind: SendActivity
id: sendActivity_tired
activity: Let's try again later...

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# Declarative Workflows
A _Declarative Workflow_ is defined as a single YAML file and
may be executed locally no different from any regular `Workflow` that is defined by code.
The difference is that the workflow definition is loaded from a YAML file instead of being defined in code:
```c#
Workflow workflow = DeclarativeWorkflowBuilder.Build("Marketing.yaml", options);
```
These example workflows may be executed by the workflow
[Samples](../dotnet/samples/GettingStarted/Workflows/Declarative)
that are present in this repository.
> See the [README.md](../dotnet/samples/GettingStarted/Workflows/Declarative/README.md)
associated with the samples for configuration details.